I only accept back dress orders in standard size inclusive US 14, from US 16 dresses are not returnable.
Standard size dresses are returnable or can be exchanged for another size. If you send the dress back to me you will need to pay shipping fees. You need to write to me within 3 days after receiving the dress what is wrong. After you send me the dress and I receive it in my arms (if everything is ok with the dress), I will make a refund in 10-14 working days.
If you order a made-to-measure dress or custom, I will not accept returns.
If you want to cancel your order – you can, but only in 24 hours after placing in order.
If after 24 hours you want to cancel your order we will keep (hold) from you:
4.5% commission will be deducted from the total amount you paid, including sales tax. This is a PayPal service charge that is non-refundable for us.
30% from the order price because we already purchased fabrics for it and starting to sew.
Additionally if your returned/cancelled order that was rush we would also withhold $100 rush fee (the amount might be less due to the discounts applied).